June 29, 2021
YOUR QUICK GUIDE TO ANGER MANAGEMENT IN THE WORKPLACE Anger is complex and often a misunderstood emotion that goes beyond simply being mad. Anger is a natural response that follows a pattern of phases, and can transpire from many factors, including other hidden emotions. Anger Management training in the workplace can help employees increase their self-awareness and self-management when it comes to anger. This can positively contribute to employee morale, conflict resolution, and creating an overall improved workplace culture. MYTH BUSTING: COMMON MYTHS ABOUT ANGER, DEBUNKED Anger in a complicated emotions that brings up many different associations and assumptions in people’s minds. For clarity, below is some common myths about anger, debunked: “Anger needs to be ‘unleashed’ for it to go away.” - It’s true that anger needs to be expressed to relieve symptoms. However, expressing anger in verbally or physically aggressive ways is not the only way to ‘unleash’ anger. Nor is anger an excuse for a person to be aggressive. The expression of anger can be tempered by rationality and forethought. Venting anger does not necessarily result in the anger disappearing, although venting can relieve the symptoms. At times, processing personal experiences, seeing concrete change and genuine forgiveness are needed for anger to go away. “Ignoring anger will make it go away.” - Generally, all kinds of emotions do not disappear when ignored. The anger just gets temporarily shelved, and will likely find other ways of getting expressed. It can get projected to another person, transformed into a physical symptom, or built up for a bigger future blow up. Some of our behaviors may even be unconscious ways of expressing anger. While there are situations when it’s inadvisable to express your anger immediately, the very least you can do is acknowledge that it exists. “You can’t control your anger.” - This myth is related to the second one. As discussed earlier, the fight and flight instinct can make anger an overwhelming emotion. However, this instinct does not mean that you’re but a slave to your impulses. Awareness of anger dynamics and a conscious effort to rise above your anger can help you regain control of your reactions. “If I don’t get angry, people will think I am a pushover.”’- It’s true that a person can lose credibility if they make rules and then ignores violations. However, anger is not the only way a person can show that there are consequences to violations. In fact, the most effective way of instilling discipline in others is to have a calm, non-emotional approach to dealing with rule-breakers. Calm and rationality can communicate strength too. GETTING TO THE ROOT OF THE ANGER Anger is a normal response that is often experienced as a secondary emotion. This concept can be represented with the Anger Iceberg. The Anger Iceberg illustrates the idea that emotional reactions are not always one-dimensional, rather there are many hidden causes. Although anger may be presented and expressed on the outside, there are other underlying emotions that give energy to this anger.